Queens Puppy - FAQs

Where do you get the puppies from? Are they from breeders?
Our puppies come from breeders that we’ve been working with for a long time. All of them are USDA class A breeders with no direct violations in the past 3 years.

What do you do with the puppies that don’t sell?
Queens’ Puppy always finds a home for its puppies. We keep all of our puppies until they do sell. As they get older, we do lower the cost, but we never give up on our puppies until they find a home!

How do you group the puppies in their pens?
We group puppies according to size, temperament and age. This helps them to learn how to socialize, and we watch for which pups are more sociable, so we can move them to a different pen if they don’t seem to fit in. Usually, we keep the new puppies together so they can all explore and get used to this new type of environment together.

How often do you get new puppies in the store?
New puppies arrive about every two weeks, usually on Tuesday nights. We hold all new puppies for 10 days. This also means that new puppies cannot go home with a new family until 10 days later. During these 10 days, they see the vet and are monitored to make sure they are adjusting to their new environment. The number of new puppies we get varies from week to week.

Buying a Puppy/Taking a Puppy Home
What happens when a customer buys a new puppy from Queens Puppy? Will customers get information on what they need for that puppy?
When we sell you a new puppy, we will explain to you what your puppy likes to eat, when to feed your new puppy and also give you an information sheet with instructions on how to care for your new puppy.

Can I take my new puppy home as soon as it arrives in the store?
New puppies cannot go home with a family until 10 days after arriving with Queens Puppy. However, customers can purchase a puppy when it first arrives and then visit your new puppy whenever you want 24/7! This will help your new puppy to get used to you before you take it home.
Can you put a deposit down on a puppy?
Yes, you can put a 20% non-refundable deposit down on a puppy.

Will my puppy be house-broken or trained before I take it home?
Our puppies are not yet trained, they are too young. That will be your job as the new parents of your puppy.

How will my puppy react to being taken out of the Queens Puppy environment to my home?
Remember, it takes a while for puppies to get used to a new environment, just like humans. Puppies can be nervous in a new environments, especially if they’re still young. Older dogs may be better with becoming acclimated to a new environment

Health Care

When should I take my puppy to the vet and where should I go?
We offer 1-5 year health guarantees with a few local veterinarians in different areas. Even though your puppy is up to date on vaccinations, he/she will still need booster shots which the vet will go over with you.

What does your health guarantee cover?
The health guarantee covers sicknesses until the puppy’s first birthday or fifth birthday, depending on which veterinarian you decide to go to for the health plan. Vaccinations and preventive care are not covered, neither are congenital defects.

Is my puppy healthy? What did he or she have done already with the vet?
All our puppies are vet checked, dewormed and up to date on vaccinations. They are also microchipped and spayed/neutered.


How often should we bathe our new puppy?
Puppies should not be bathed more than once a month. They are growing and their skin is stretching to accommodate their new size and frequent bathing may result in dry flaky skin.

Housebreaking 101
Owning a new puppy is a big responsibility and one of the first things you want to do is housebreak them. Housebreaking is not as hard as you think. It is a training issue that when combined with patience and consistency can be a very easy task.

There are a couple ways of housebreaking. The two most popular are inside training and crate training. There are a few things that you need to know before you start housebreaking.

  • Your puppy will depend on you to teach them right from wrong
  • Your puppy's bladder is very small and in the beginning they will have to go very frequently. (the rule of thumb is if your puppy is 2 months old, he can hold it for about 2 hours, 5 months = 5 hours and so on.)
  • If your puppy does his duty and you do not see him doing it. DO NOT discipline him.

 When your puppy does his duty where he is supposed to praise him so he learns the difference between right and wrong. ex: "NO" Bad Puppy. "GOOD" Puppy!

Consistency, patience and plenty of involvement will make housebreaking your puppy a happy one!

Inside Training

This is very popular with small breeds that are going to be mainly house dogs. You start off by setting up an area in the home where you want the puppy to go potty. We recommend a spot right next to the door that you will be using to let him outside. Once you have picked an area place down pretreated puppy pads, also known as WEE WEE Pads. These pads have a certain scent that encourages the puppy to go potty on the pad.

Now here is where you come in. It is up to you to watch your puppy for the signs. When you see the puppy start sniffing and circleing the room pick them up and carry them over to the pad and wait for them to go potty,  and then praise them.

Over time you will see the puppy go on the pads every time he has to go potty. Once this happens you need to move the pads closer to the door that you will be using to let the puppy outside, if you haven't done this already, and another set outside the door. The key is to get the puppy to now transition to using the pads outside. Once this is accomplished the pads are eliminated.

Crate Training

This method is most popular due to the fact that a puppy likes a clean comfy bed to sleep on. Crate training consists of placing the puppy in a crate where he has just enough room to turn around in and sleep, this way he has no room to go potty. If the puppy decided to go potty he would have no choice but to lay in it. Puppies who are crate trained learn how to control their urge to go more quickly than the inside training. This is certainly a plus for new puppy owners. 

It is recommended that you establish a routine with your puppy during the crate training process:

  • Take the puppy outside to go potty before you put them in the crate and when you take them out of the crate
  • Food and water is not to be left in the crate with the puppy. They only need a nice comfy bed to sleep on.
  • Provide your puppy a couple of toys to keep them occupied while in the crate (your puppy will be teething so a chew toy such as Nylabone will be great)
  • Do not leave the puppy in the crate for more than 4-5 hours
  • Put the puppy in the crate at bedtime, when you leave the house or if any time you are in the house and you cannot supervise him
  • Get your puppy on a regular feeding schedule. Puppies will need to be taken outside at least an hour after they eat to go potty.

As time goes by you will get to know your puppy's personality and the bond between you and him will grow. You will see that eventually you will be able to let your new friend out of his crate more often until he will need it no more.

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Learn About Our Financing

You want the puppy....

We work with United Consumer Financial services. They offers people the ability to take home the puppy they really want and pay for them with comfortable installment payments through their signature Installment service. Read more now!

The Breeds we carry..

Pure Breeds

Bichon Frise
Shih Tzu
Shiba Inu
German Shepherd
Cocker Spaniel
Labrador Retriever
Miniature Schnauzer
Yorkshire Terrier

Designer Breeds

Shihpoo (Shih Tzu/Poodle)
Puggle (Pug/Beagle)
Maltipoo (Maltese/Poodle)
Yorkiepoo (Yorkie/Poodle)
Cockapoo (Cocker Spaniel/Poodle)
Bichpoo (Bichon Frise/Poodle)
Yorkachon (Yorkie/Bichon Frise)
Malshi (Maltese/Shih Tzu)
Maltipom (Maltese/Pomeranian)
Pomapoo (Pomeranian/Poodle)
Shorkie (Shih Tzu/Yorkie)
Schnoodle (Miniature Schnauzer/Poodle)
Chiweenie (Chihuahua/Dachshund)

About Queens Puppy

All of our puppies are checked by a Licensed Veterinarian before we sell them to make sure that they are healthy.. Read more about our puppies.


Business Hours

Hours are:
Mon-Sat 10:30am to 8pm
Sunday 10:30am to 7pm
We accept Visa/Mastercard

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